FAQ

Shipping charges

I send all items in tracked parcels. You will be advised on your tracking number upon dispatch, please keep it handy for checking on your order.

DOMESTIC SHIPPING
$10 FLAT RATE SHIPPING storewide.

FREE SHIPPING for all domestic orders over $150.

Please allow for a week for your parcel to arrive. In some circumstances, including busy holiday periods such as Christmas, it may take longer yet.

INTERNATIONAL SHIPPING
Shipping is calculated by weight. Please allow for at least two weeks for your parcel to arrive. It is not uncommon for parcels to take more time to arrive. If you have any concerns, please contact me.

Before purchasing, please ensure you are aware of additional customs charges or taxes (including VAT in the UK) which may be applied for overseas parcels once they arrive in your country.  These charges are outside of my control and are not included in the price of my items and their postage and packaging.
I am unable to accept returns based on any additional charges applied to your order, after it has been posted.

Order processing

I aim to process all orders within three working weeks. In any circumstances which prevent me from finalizing yours within the specified time, I will contact you via email to discuss it personally.
If you wish to have your order rushed, please purchase this listing.

Returns and exchanges

Due to the nature of my handmade product, I am unable to grant refund for a change of mind, so please make your selection carefully. Each item is made to order, differences in look are expected and contribute to the uniqueness of each piece.

Exchanges
I only replace items if they are defective or damaged in transport. If you are concerned about any of the above, please contact me at inkdstationery@gmail.com and include a clear photo of the damage.
To be eligible for an exchange, you must return your item by post in the same condition that you received it, and in the original packaging.
Any item not in its original condition, damaged or missing parts for reasons not due to my error, will incur only partial refund. Same is true for any item that is returned more than 30 days after delivery.

Feedback

I highly value all feedback, it gives me knowledge to continuously improve my service. If you would like to leave a review, you will find the place to do so on the INKDStationery Facebook page. Alternatively you can email me - I publish selected reviews on the website.

You're most welcome to share photos of your goodies in use, either to the FB page and/or to Instagram. Please don't forget to tag my business when you do so, otherwise I won't know you posted! When you post to Instagram, please use the unique hashtag #inkdstyle.

I select one person at the end of each month, who shared a photo on IG/FB using above pointers, to receive a complimentary $10 voucher to spend back in the shop!

Privacy Policy

I won't share any personal details with which I'm entrusted, or pass them onto a third party without your express permission.